Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times.
We are taking orders as normal. If a product is ‘In Stock’ on the website, we have it available in our warehouse.
We will keep you updated of any changes.
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.
You may contact our customer service team here or through or send a photo of the damaged goods to firstname.lastname@example.org, then we’ll gladly send a replacement at no cost to you.
Yes, you can change an order that has already been submitted unless it has the status of Being Fulfilled.
This may result in a longer fulfillment time. However, changing a shipping address or rate will not reset the order deadline.
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
We work with an on-demand order fulfillment company with facilities worldwide!
If an order can be fulfilled and shipped from our Europe location depends on whether we offer the product in Europe, how much stock we have, and the order’s shipping address. Order routing happens automatically, so the branch that’s the best fit will fulfill an order. We don’t guarantee all orders shipping to a specific country will always ship from our Europe location.
Remember that we’ll route orders with the goal of getting your order to the destination faster.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Shipping TimesYour order will ship via USPS, UPS or UPS Surepost, depending on what shipping option you select at checkout. Same day shipping for orders placed until 12 PM PST. Details of the various shipping options are outlined below: We ship only within the continental United States.
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Tracking of ordersOnce your order has been placed, you’ll first receive an order confirmation email. A shipment notification email with tracking information will follow. You can also check the status of your order by logging into your account. If you have any questions about your tracking or shipment, drop us a line at email@example.com Trying to find your delivered package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up please contact us.
I received a wrong/damaged product, what should I do?We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org] within a weeks' time with photos of the damaged product, your order number, a nd any other details you may have about your order. We’ll get back to you with a resolution as soon as possible
Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. We have all been there so, for any reason, you may return your order to The Arcane Penguin Online within 30 days of the purchase date subject to the Return Policy below:
- Should you wish to return goods send us an email at at email@example.com
- Should you wish to cancel or exchange an order, simply fill out an email form to at firstname.lastname@example.org for the goods you do not want to keep and place a new order for the goods you require. Please, have in mind that if the product is already fulfilled, we won't be able to cancel the order.
- Please include a copy of the invoice with your return to insure proper credit in a timely manner.
- All returns must be authorized by The Arcane Penguin's online in advance (our warehouse can’t accept returns without a valid return number).
- The Arcane Penguin's Shop can’t accept returns of printed, washed or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
- If you have a problem or discrepancy (including shortages, damages, etc) with an order please send us an email at at email@example.com within 72 hours of receiving goods.
- If returning defective merchandise, please send us a photo at at firstname.lastname@example.org and ndicate the location of the flaw.
- All returned or refused shipments are subject to outbound freight charges and return freight charges.
The Arcane Penguin's Terms and Conditions of Use
1. ACCEPTANCE OF TERMS
Welcome to clothingshoponline.com (the “Site”), a web site operated on behalf of The Arcane Penguin LLC (“CSO”).
The Terms and Conditions of Use include any posted guidelines or rules applicable to particular Content or Services (as defined below) and, as updated by CSO from time to time, are collectively referred to as the “Terms and Conditions” and govern the use of the Site. You should carefully read the Terms and Conditions before using the Site. You can review the most current version of the Terms and Conditions at any time at http://thearcanepenguin.com/terms-and-conditions/ By using the Site, you: (i) acknowledge that you have reviewed and agree to be bound by the Terms and Conditions; (ii) represent and warrant that you are at least eighteen (18) years old; and (iii) represent and warrant that you have the legal authority to accept the Terms and Conditions. If you work for or represent a business, you represent and agree that you are authorized by that business to enter into this Agreement on behalf of that business. This is a legally binding agreement. If you do not agree with the Terms and Conditions, you are not authorized to use the Site. The Site is operated from the United States of America on behalf of CSO. If you choose to access the Site online from locations outside the United States, such conduct is at your own risk and subject to the laws of the United States of America, and you are responsible for compliance with any local laws. You may not use or export anything (including information) from the Site in violation of U.S. export laws, regulations or these Terms and Conditions.
2. ACCESS TO THE SITE
Access to certain portions of this Site may require login and password information provided only to users who have registered (the “Registered Users”). The login and password are provided for the use of the Registered User only and are not transferable. If you have received a login and password that belong to another person, you are not authorized to use that login account and we request that you notify CSO of the misdirected login information. Misuse of a login account, including, without limitation, unauthorized sharing of the login and password, may result, at CSO’s sole discretion, in cancellation of the Registered User’s registration and other remedies, and CSO shall have no liability to the Registered User.
3. CONTENT AND SERVICES
The Site may provide certain content (including, without limitation, documents, photographs, advertisements, marketing materials, pricing information, text, graphics and images) and services that CSO may change or update from time to time (the “Content” and “Services”). The Content and Services offered on the Site are provided solely to enable CSO to provide information about its products. CSO shall have the right, but not the obligation, in its sole discretion to refuse, monitor or remove any Content contained within the Site. CSO expressly disclaims all responsibility or liability to any person or entity for the performance or nonperformance of such content review.
4. USE OF THE SITE AND REGISTRATION
Use of the Site is voluntary. You may choose not to use the Site and you may choose not to register as a Registered User. You may use or download Content for your business only as specifically permitted on the Site, or for your personal, noncommercial purposes.
If you choose to register as a Registered User, you agree that you will be responsible for maintaining your password as confidential and for any activity that occurs as a result of your enabling or permitting another person or entity to use your password. You agree to immediately notify CSO by one of the methods in Section 5 in the event that (i) your password is lost or stolen, or (ii) you become aware of any unauthorized use of your password or of any other breach of security related to the Site. CSO is not responsible for any loss or damage arising from your failure to comply with the provisions of this section.